Adobe Acrobat Reader Dc Update Failed
Basically You have to make an uninstall Package for Adobe reader DC first then convert the regular installer then edit in the uninstall step to be first then the rest of the package works as its supposed to. Apparently there is some issue in the installer from older versions of Adobe that prevent pdq from pushing the update on those versions. When you install or update Adobe Acrobat DC/Adobe Acrobat Reader DC using any of the following methods: Using Help Update; Install using the Creative Cloud Desktop app; Download the update manually and install; The installation fails with the following error message: 'Error 1722. There is a problem with this Windows Installer package. You can check by right-clicking your desktop icon for Adobe Reader XI, then Properties Compatibility tab. If that isn't the problem, you might need to ask on Adobe's forums. Perhaps there is a settings file somewhere you can remove so it behaves more like the original installation (pre-DC). When I convert to a standard package and move the update step up and try to just update the person's Adobe Acrobat Reader DC version, it says the following: The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.
- Adobe Acrobat Reader Dc Updater Update Failed
- Adobe Acrobat Reader Dc Update Failed
- Adobe Acrobat Reader Dc For Windows 10
- Adobe Acrobat Reader Dc Update Failed Download
- Adobe Acrobat Reader Dc Installation Failed Windows 10
- Adobe Acrobat Reader Dc Installation Failed Windows 7
Use the AcroCleaner Version 1 for 11.x, DC and later on Mac to cleanup failed or partial uninstalls of of 11.x and DC products. Download Adobe Reader DC and Acrobat DC Cleaner Tool for Mac version 1.0 (DMG, 416 KB) Adobe Reader and Acrobat Cleaner Tool. AcroCleaner for 10.x and later.
Adobe Reader and Acrobat Cleaner Tool
Adobe Acrobat Reader Dc Updater Update Failed
The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall.
While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.
Note: JavaScript is disabled in your browser. To access the Adobe Reader and Acrobat Cleaner Tool, please enable JavaScript and reload the page.
Adobe Reader DC and Acrobat DC Cleaner Tool
AcroCleaner for DC and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows and Mac.
IMPORTANT:
1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
2.The Windows version of the tool only supports cleanup of DC products (both Continuous and Classic tracks). If you want to remove any older versions of Acrobat and Reader products then please refer to “AcroCleaner for 10.x and later”.
3. In some scenarios Cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Hence it is advised that if both Acrobat and Reader products are installed on machine then the installed product be repaired after running the cleaner Tool.
| Version | 4 |
|---|---|
| Date | June 10, 2015 |
Use the AcroCleaner Version 4 for DC and later on Windows to cleanup failed or partial uninstalls of DC products.
English
- Download Adobe Reader DC and Acrobat DC Cleaner Tool for Windows version 4.0 (ZIP, 468 KB)
| Version | 1 |
|---|---|
| Date | Dec 13, 2017 |
Use the AcroCleaner Version 1 for 11.x, DC and later on Mac to cleanup failed or partial uninstalls of of 11.x and DC products.
English
- Download Adobe Reader DC and Acrobat DC Cleaner Tool for Mac version 1.0 (DMG, 416 KB)
Adobe Reader and Acrobat Cleaner Tool
AcroCleaner for 10.x and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.
IMPORTANT:
THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
| Version | Preview 2 |
|---|---|
| Date | June 17, 2013 |
Use the AcroCleaner Version 2 for 10.x and later to cleanup failed or partial uninstalls of 10.x and 11.x products.
English
- Download Adobe Reader and Acrobat Cleaner Tool for Windows version 2 (ZIP, 651 KB)
AcroCleaner for 9.x
| Version | Preview 1 |
|---|---|
| Date | June 17, 2013 |
Use the AcroCleaner for 9.x to cleanup failed or partial uninstalls of 9.x products.
English- Download Adobe Reader and Acrobat Cleaner Tool for Windows version 1 (ZIP, 614 KB)
User Instructions
Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.
User Interface Workflow
- Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
- Double click the AdbeArCleaner.exe file.
- Verify you want to continue, and choose Next.
- Accept the EULA and choose Next.
- Choose the standalone product to clean and choose Next.
- If the product to be cleaned is installed on the machine, tool directly proceeds to cleanup.
- If the product is not found, then Acrobat/Reader is cleaned from default installation location at ProgramFilesFolderAdobeAcrobat *.* folder. The user is also given an option to select and add any other additional installation.
- If more than one product is detected, choose which product to remove and whether or not to remove any files that may be shared between Adobe Reader and Acrobat.
- Choose Clean Now. Cleanup begins.
- When finished, restart the machine.
Command Line Usage
- Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
- Open a command prompt.
- Run tool with the desired command line parameters as follows:
ProductId Identifies the product:
0 = Acrobat (Default)
1 = ReaderInstallPath Specifies the product installation path. Default = the product’s default location; e.g. C:Program Files (x86)AdobeReader 10.0. You must use this parameter when using ScanForOthers = 0. CleanLevel Specifies the level of cleanup; i.e. shared components should be cleaned or not:
0 (Default) = clean only components for the selected product.
1 = clean components for the selected product as well as shared components.ScanForOthers Specifies whether to search for and delete only the installation directory identified by InstallPath or all directories on the machine:
0 = Search for and delete only directories found on the path specified by the InstallPath parameter.
1 (Default) = Search for and delete installation directories system wide. This search includes non-default paths as well as default paths such as C:Program FilesAdobeAcrobat 10.0./? Invokes the tool’s Help; for example: AdbeArCleaner.exe /?
User Interface Workflow
- Double click to mount the AdobeAcroCleanerTool.dmg
- Double click the file: AcroCleanerTool.app
- Verify you want to continue, and choose Next.
- Accept the EULA and choose Next.
- Choose the product to remove and click Next.
- Applications found installed are listed separately for both Acrobat and Reader. By default, all the listed applications will be selected for clean-up. Following buttons below the lists can be used to customize the list.
Remove button: Select the application you don’t want to uninstall and click ‘Remove’ button below that particular list.
Refresh button: You can repopulate the full list again using ‘Refresh’ button below that particular list. - Click on Clean button to remove the listed applications
- Press OK to confirm.
- Provide admin password in the admin prompt dialog.
- Cleanup processing begins.
- Press OK once finished dialog is shown.
- Press Quit button to quit the CleanerTool app or ViewLog button to view the logs.
Frequently Asked Questions
- Windows 7: C:Users[USERNAME]AppDataLocalTempRaftLogsAdbeArCleaner.log
- Windows XP: C:Documents and Settings[USERNAME]Local SettingsTempRaftLogsAdbeArCleaner.log
- Mac: ~/Library/Logs/Adobe/AcroCleanerTool.log
Mac: The tool can be used from OS X 10.9 and onward.
Adobe Acrobat Reader Dc Update Failed
Known Issues
- If you have both Acrobat and Reader installed, removing the product that is the default PDF viewer can result in the other product failing to become the new default PDF viewer. When this problem occurs, run Repair on the remaining product and reboot the machine to make the remaining product the default PDF handler.
- For Acrobat Pro Extended 9.x, the tool leaves the Acrobat entry in Add Remove Programs. To manually remove this entry, run an uninstallation from the ARP entry or manually remove the following registry entries:
- Windows 32 Bit OS: HKLMSOFTWAREMicrosoftWindowsCurrentVersionUninstall<Product-Code>
- Windows 64 Bit OS: HKLMSOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionUninstall<Product-Code>
- The product code is language specific. For example, for EFG it would be {AC76BA86-1033-F400-7761-000000000004}
- The Cleaner Tool removes the Reader 9.x or Acrobat 9.x installation even if the user chooses Cancel at the Files in Use dialog during uninstallation. The File in Use dialog appears when you try to uninstall a product that is already running.
Adobe Reader and Acrobat Cleaner Tool
You must check the box above to indicate your agreement to the agreements listed above to activate the download link.
You can sometimes resolve the update-related errors by reinstalling Acrobat or Reader.
Adobe Acrobat Reader Dc For Windows 10
Uninstall Reader from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Reader from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Reader.
Reinstall the latest version of Reader on your computer:
- Go to the Adobe Reader Downloads page and click Download Acrobat Reader.
- Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.
Note:
If you face any problem, try using a different web browser.
Adobe Acrobat Reader Dc Update Failed Download
Uninstall Acrobat from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Acrobat from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Acrobat.
Reinstall the latest version of Acrobat on your computer:
- Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.
Note:
If you have an old version of Acrobat, reinstall Acrobat using the downloaded setup or DVD.
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
Adobe Acrobat Reader Dc Installation Failed Windows 10
Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.
Adobe Acrobat Reader Dc Installation Failed Windows 7
| Error | Title | Solution |
| 1067 | Update failed. The process terminated unexpectedly. | Try downloading Reader directly from this page. |
| 1309 | Error reading from file: <location of the file> -Or- Error attempting to open the source file: <location of the file> | See Error 1321 or 1309 | Install | CS4, CS5 | Windows and |
| 1310 | Error writing to file: C:Config.Msi.... Verify that you have access to that directory. | See Error '1310: Error writing to file: C:Config.Msi...' | CS4 products. |
| 1311 | Could not locate source file cabinet: [filename]. | See Error 1311, 1335, or 2350 'Source file not found...data1.cab' when installing Adobe products | Windows. |
| 1321 | The Installer has insufficient privileges to modify this file: c:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5, CS5.5 | Windows. |
| 1324 | Volume invalid or the path contains an invalid character | Use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1327 | Invalid drive | See Error 1327 | 'Invalid Drive' | Install | CS4, CS5, Acrobat, Reader. Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to “write” for everyone to the shared folder or drive. |
| 1328 | Error applying | See Error 1328: Error applying patch to file. |
| 1335 | The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the | The source cabinet is corrupt. See Windows Installer Error Messages. |
| 1401, 1402, 1404, 1406 | Could not [perform some action] for [key or value]. | These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
See also: |
| 1500 | Another installation is already in progress. Complete that installation before proceeding with this installation. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
| 1601 | Out of disk space | Ensure that you have enough disk space on your primary disk and update it again. |
| 1603 | A fatal error occurred during installation or #_AdobeError_#1603 | Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products. |
| 1606 | Could not access network location | Try using Microsoft Troubleshooter | Windows 10, Windows 8/8.1/7. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Troubleshooter, see Error 1606 | Install | Acrobat 8, 9 | CS4. |
1612, | The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. | Run Microsoft Installation fixer. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1618 | Another installation is already in progress. Complete that installation before proceeding with this install. | Another install is in progress and MSI is busy. |
| 1622 | Error opening installation log file. Verify that the specified log file location exists and that you can write to it. | Stop and restart the Explorer.exe process using Windows Task Manager. For more information, see Error opening installation log file. Verify that the specified location exists and is writable. |
| 1624 | Error applying transforms. Verify that the specified transform paths are valid. | This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted. This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the To download and install the update, locate the latest update for Acrobat or Reader here: After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update. For Windows, patch |
| 1625 | Update failed. Update not permitted by system policy. -OR- This installation is forbidden by system policy. |
|
| 1646 | Uninstallation of the update package is not supported. | Use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1648 | No Valid sequence could be found for the set of patches. | Run Microsoft Installation fixer. Try updating Reader or Acrobat. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1704 | An installation of [product name] is currently suspended. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
| 1706 | No valid source could be found for [product name]. | One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only). |
| 1714 | The older version of [product name] cannot be removed. Contact your technical support group. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader. |
| 1722 | There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. | See Error 1722 while installing or updating Acrobat DC or Acrobat Reader DC on Windows. |
| 1921 | Windows search could not be stopped. Verify that you have sufficient privileges to stop system services. | Stop the Windows Search service using Windows Tasks Manager:
Try installing Adobe Acrobat Reader. |
| 2203 | Database: C:WindowsInstaller<filename>. Cannot open database file. System error - <number>. | See Error 2203 | Install Creative Suite products or updates. |
| 28000 | Installation of the Acrobat Licensing Module has failed. | Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit |