Adobe Acrobat Dc Has Encountered An Unknown Error

 



You receive a 'file conversion' error when you try to convert a PDF file using the Adobe Acrobat Export PDF service

I deleted the formed saved then opened a new document and saved it. I then opened it and filled out a couple of lines to test. When I tried to save it I get the following message; the operation failed because Adobe Acrobat DC encountered an unknown error.

Solutions

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  • Feature request / Bug report Error message 'Unknown error' when trying to edit Acrobat Pro DC loads the attached PDF file correctly but when try to edit it gives the error “Adobe Acrobat has encountered an unknown error”. CURRENCYLIST.pdf 44 KB.
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  • Make sure that you're using a supported web browser. See the Adobe Acrobat Export PDF system requirements for more information.
  • Clear the browser cache, and try converting again. Steps for clearing the cache vary by browser. See the documentation for your web browser for more information.
  • Make sure that there are no firewall/proxy settings that are restricting upload access to the Internet.
  • Try a different web browser.
  • Make sure that the file you're converting is 100 MB or smaller. (Adobe Acrobat Export PDF doesn't accept files larger than 100 MB.)
    Note: Even when a file is smaller than 100 MB, Adobe Acrobat Export PDF may not be able to convert it if it's overly complex. For example, a file that has a large number of pages, or contains many different fonts and graphics, could be too complex for Adobe Acrobat Export PDF to process before the service times out.
Acrobat

Adobe Acrobat Has Encountered An Error

Note:

This document explains the problem and solutions for latest versions of Acrobat. If you have Acrobat XI or earlier, see Adobe PDF creation cannot continue because Acrobat is not activated | Older versions of Acrobat.

When you try to create a PDF using Adobe PDF Printer or the Convert to Adobe PDF (PDFMaker function) feature from various applications, you see the following error:

Error

Adobe Acrobat Dc Has Encountered An Unknown Error Problem

To fix this problem, try the following solutions in the order they appear below.

Solution 1: End the acrotray.exe process using the Task Manager

  1. Press Ctrl+Alt+Delete on your keyboard, and then click Task Manager.

  2. On the Processes tab, click the AcroTray.exe process to highlight it.
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  3. Click End Task. You may see a warning message, click Yes to confirm.

Solution 2: Confirm that the PDF creation is working fine from within Acrobat

  1. Sign in with an account that has a valid subscription, if prompted.

  2. After the selected file is converted to PDF, end the AcroTray.exe process using the Task Manager. To do so, follow the steps suggested in Solution 1 above.

Solution 3: Temporarily disable programs that perform virus scans, and repair Acrobat

Programs that scan virus can conflict with the activation process of Acrobat. Before you activate Acrobat, temporarily disable such programs:

  • Virus protection software (for example, McAfee, Norton Anti-Virus)
  • Firewall software (for example, ZoneAlarm, Norton Internet Security Suite)
  • Software that stores deleted files or remove temporary files from the system (for example, Norton SystemWorks)

For instructions on how to disable or enable a program, see its documentation. To disable firewall software, contact your system administrator.

Note:

Disabling the software firewall can leave your computer vulnerable. Disabling the software does not ensure that all functions of the software are disabled.

Adobe Acrobat Dc Has Encountered An Unknown Error Occurred

Once the software is disabled, repair Acrobat as follows:
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Adobe Acrobat Dc Installation Failed

  1. Open the Control Panel:

    1. Open the Run command dialog by pressing the Windows key and the R key.
    2. In the dialog, type Control Panel and click OK.

  2. In the Control Panel, double-click Add or Remove a Program or click Programs and Features.

  3. From the list of installed programs, select the current version of Acrobat and click Change.

  4. Follow the onscreen instructions to repair Acrobat.